Data Protection Notice
This notice explains how Abbey Insurance Brokers Limited trading as AbbeyAutoline, Chillidrive, Classic and Collectable Club Insurances, and Bond Lovis (“We/Us/Our”) will use your personal data.
We are a wholly owned subsidiary of Prestige Insurance Holdings Limited. We are the Data Controller for any personal data you supply to us in accordance with the General Data Protect Regulations, the Data Protection Act 2018 and any other relevant national law.
You can find this notice on our website at www.abbeyautoline.co.uk/privacy-policy/ or a copy can be provided in writing on request. If you have any queries about the use of your information you can contact your local branch or you can also put any queries in writing to, Data Protection Officer, 10 Governors Place, Carrickfergus, BT38 7BN.
The data we receive
We may obtain personal data from you directly or from someone you have authorised to supply personal data on your behalf. We only will obtain data that is necessary for the performance and arrangement of your contract, for our legitimate interests as an insurance intermediary and for compliance with any legal obligation. This data may consist of the following:
When it is necessary for the performance of the contract we may require you to supply sensitive information related to your health, motoring offences, unspent criminal convictions and union membership.
If you are unable to provide the required information we may not be able to offer you insurance or continue with cover.
It is important that you take reasonable care when providing us with information and answer any questions honestly and to the best of your knowledge. Providing fraudulent or incorrect information could affect the price of your policy, result in your policy being cancelled and claims being rejected or not fully paid.
If you provide us information relating to other individuals (for example named drivers) you should ensure that those individuals are aware that we will use their details for the purposes outlined in this notice and direct them to this notice for full information.
How we will use your data
Your personal information may be used by us for the following lawful purposes:
For our Telematics products including Chillidrive and AbbeyGo the following terms also apply.
Raw Trip data is anonymised and retained indefinitely and may be used by our Telematics provider and their associated partners for the purposes of improving systems, general analysis or generating new aggregate data sets.
We and/or the telematics provider may process Raw Trip Data with a Telematics algorithm (software program) to generate Driver Scores and text / graphical feedback.
We may use your Raw Trip Data and Driver Scores and other policy and product interactions to inform a gamification and rewards which may result in us issuing vouchers or virtual badges or other benefits.
We will only hold your personal data for as long as we are required in law and by our regulators.
Transfer to 3rd parties and outside the UK/EU
In order to deliver our services to you, we may transfer data to the following 3rd parties:
In circumstances where we may need to process some of your information using third parties located in countries outside of the European Union, we will take all necessary steps to ensure it is adequately protected. This includes ensuring there is an agreement in place with the third parties which provides the same level of protection as required by the data protection regulations in the UK.
If you consent to a credit search it will be soft search which is only visible to you (if you request a copy of your credit file at the credit reference agencies) and is not visible to other organisations. This type of credit reference check will not affect your credit file. The search will be visible on your credit report but it won't affect your credit rating as it's not an application for credit. The CRAs may add the details of our searches and information that hold about you to their records relating to you.
We will not share or sell your details with any 3rd party for marketing purposes without your express permission.
We will collect personal data from our website, social media accounts and if you sign up to features including document portals and telematics apps. This will be used to manage any existing agreement you may have with us and under our legitimate interest as an Insurance Broker to inform you of the products and services we offer. We will also use the data when necessary to answer a query you have made or if required to as part of a competition or activity that you have entered. Information supplied via social media may also be held or processed by the social media company in line with their own privacy policies.
We may contact you by post, telephone, email and SMS to inform you of related insurance products, services and offers from us and the Prestige Insurance Holdings Group while you have existing products with us.
We may also contact you around your renewal date within a reasonable period of time after a policy lapses to offer insurance products provided by us.
Should you wish to withdraw from marketing or amend the methods we use to contact you please contact us on 08000 66 55 44 or writing to Customer Services, 10 Governors Place, Carrickfergus, BT38 7BN.
When required we will also include an unsubscribe option on marketing SMS messages and emails that we will send that will stop any future contact. There may be a one off charge by your network provider for sending an unsubscribe SMS message to us.
Telephone calls to us and received from us will be recorded for training and quality purposes. Call recordings may also be supplied to the Insurer or appropriate 3rd parties if required it to investigate a claim or complaint and for the detection and prevention of criminal activity or fraud.
Privacy & Cookies
You have the right to access or obtain copies of the personal information held about you by us. A response to your request will be provided to you within a month of us receiving a valid request. If you wish to obtain information held by the insurer you must contact them directly.
You have the right to restrict processing of inaccurate information and request that we correct any inaccuracies in the information held about you. You may also have the right to erasure of data in certain circumstances.
Where we hold or process data on the basis of your consent you have the right to withdraw that consent.
If you wish to avail of these rights please write to the Data Protection Officer, 10 Governors Place, Carrickfergus, BT38 7BN or call us on 08000 66 55 44 for more information.
The Information Commissioner
You can find more details about data protection from the Information commissioner’s Office at www.ico.org.uk. You can also contact the Information Commissioner if you believe we have not complied with our obligations.